We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.
At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
Responsibilities
Tracking and solving issues via email and chatWorking closely with product and engineering teams to improve user experienceMonitoring customer complaint trends and analyzing them for necessary action plansUnderstanding all related metrics to improve the user experienceSupporting outsourced teams with their queries and collective developmentFollowing the latest trends and reviews on App Store, Play Store regularly
Requirements
3+ years of relevant work experienceFluency in English, especially in writingExperience supporting users via email and chat Strong knowledge of MS ExcelStrong problem-solving and troubleshooting skillsTime management skills to enable prioritization of tasksOwnership of the customer experience including comprehensive issue resolutionEagerness to learn and take on new challengesPassion and interest in games and customer serviceAppreciation and understanding of teamwork
Protecting your privacy and the security of your data is a top priority for Dream Games. We collect and process your personal data as confidential as part of the recruitment process. Please read our
Statement of Personal Data Protection Law and
Consent Letter to know more details.
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